Refund and Returns Policy

At Choose-View, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or you might need to return or exchange it. This policy explains your rights and the procedures for returns and refunds, including for international shipments.

1. Eligibility for Returns and Refunds

You may request a return for most products within 30 calendar days from the date you receive your order.
Returned products must be in their original condition — unused, undamaged, clean, and with all original packaging, accessories, manuals, and tags intact.
Products that show signs of use, damage, or alteration may be refused return or subject to a partial refund.
Custom-made, personalized, or digital products are generally not eligible for return unless they arrive defective or damaged.
If you received a wrong or defective item, please contact us immediately for a replacement or full refund.

2. How to Initiate a Return

Contact our Customer Support team within the 30-day window at info@cho-ose-view.fun or via our website’s contact form.
Provide your order number, contact details, and a clear reason for the return.
Upon approval, we will issue you a Return Merchandise Authorization (RMA) number along with detailed instructions for shipping your return.
Please do not send returns without an RMA number, as this may delay or invalidate your refund.
Pack the item securely to prevent damage during transit and include the RMA number inside the package.

3. Return Shipping and Costs

For domestic (within country) returns, the customer is generally responsible for return shipping costs, unless the product is defective, damaged, or incorrect.
For international returns, customers bear all return shipping costs, customs duties, import taxes, and any other fees related to shipping.
We highly recommend using a tracked, insured shipping method to ensure your return is delivered safely. We are not responsible for lost or damaged returns sent without tracking.
Please retain proof of postage and shipping receipts until the return process is complete.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
Approved refunds will be processed within 7 to 10 business days using the original payment method.
Please note that the refund may take additional time to appear on your bank or card statement depending on your financial institution.
Initial shipping fees are non-refundable except in cases where we sent you the wrong or defective item.
If a partial refund is issued due to product condition, you will be informed of the amount.

5. Exchanges

We currently do not offer direct exchanges.
To exchange a product, please return the original item following the return process and place a new order for the desired product separately.
Shipping costs for exchanges are the customer’s responsibility.

6. Damaged or Defective Products

If you receive an item that is damaged or defective, please contact us within 7 days of delivery.
Include photos clearly showing the damage or defect to help us process your claim quickly.
We will offer a replacement, repair, or full refund depending on the situation.
In such cases, return shipping costs will be covered by Choose-View.

7. Customs, Duties, and Taxes for International Orders

For customers outside our country, please be aware that your order may be subject to customs fees, import duties, and taxes levied by your country.
These additional charges are the customer’s responsibility and are not included in our product prices or shipping fees.
We recommend contacting your local customs office before placing an order to understand potential charges.
We cannot mark packages as gifts or undervalue shipments to avoid customs fees, as this is illegal in many countries.

8. Non-Returnable Items

Certain products cannot be returned, including:
- Personalized or custom products
- Opened software or digital downloads
- Consumables such as batteries, gels, or bulbs
- Clearance or heavily discounted items (unless defective)